Support Services

Not every business has the necessary skills and experience to manage their own internal IT systems, whether this is only elements such as the Network or DataCentre to the entire infrastructure. At Resolution we have a team of highly skilled a passionate engineers ready to support any part of your infrastructure.

What do you expect of your support partner?

Resolution can supplement or support your in-house IT team with a full range of managed IT services, available standalone or as part of an integrated 420.solution. Get exactly what your organisation needs to boost efficiency, increase productivity and get a competitive edge. Our services are specifically tailored to complement your in-house IT resources.
We can provide exactly what you need from our suite of managed services, delivered by a dedicated team of experts.We believe that only exceptional staff can deliver a high quality service. Every member of our friendly, helpful technical support team is either a Cisco Certified or Microsoft Certified Engineer in some cases even both.
Every staff member is subject to annual training in order to sustain our high service levels and to ensure we have the capability to continue developing our in-house technologies for the future.We pride ourselves on the success of our internal recruitment process and we only employ consultants that have a proven record of demonstrating a high standard of customer service.

THE RESOLUTION DIFFERENCE

When the Resolution team support you – you also get:

  • 24×7 Telephone support
  • On-site support
  • Managed service contracts
  • RE-Solution’s Security practice employs experienced consultants qualified to the highest industry standards across multiple disciplines (CCIE, CCSE)
  • Specialist Pre-Sales design consultancy experienced in the design and deployment of end to end LAN, WAN, WLAN, Data Centre,Security and VOIP Solutions
  • Adherence to industry standard Project Management practices
  • A range of Pro-Active and Re-Active post-sales support Services to suit clients operational needs to contractually defined Service Level Agreements